Frequently Asked Questions
When it comes to the care of your companion, we know a lot of questions come up. If you have questions specific to your pet and their treatment, please give our team a call at 505-898-1491.
Mon–Fri Hours
8:00 AM – 5:00 PM
Species Seen
Dogs, Cats & Exotics
Notice Policy
24-Hr Notice Required
Compassionate Care in Action
Our team takes the time to listen, explain, and support your pet's health.
General Information & Policies
Everything you need to know before visiting our clinic on Alameda Boulevard.
Ideally, we work by appointment which can be arranged by calling our reception desk at 505-898-1491.
If you have an urgent medical concern during our regular hours, please call us immediately and we will do our absolute best to provide care for your pet or guide you to the nearest emergency center.
Note: A deposit is required to hold your appointment slot, including surgical procedures.
Our veterinarians provide comprehensive care for companion cats and dogs, as well as avians and exotics from birth and throughout their entire life.
With Dr. Christine Fiorello (DACZM, Board-Certified Zoological Medicine Specialist), we offer dedicated medical and surgical care for birds, reptiles, rabbits, ferrets, and pocket pets.
Yes, we are actively accepting new clients and their pets!
Calling our front desk at 505-898-1491 is the most efficient way to get your pet booked and established with our doctors.
Note: Calling us directly ensures we match you with the right doctor and dedicated time slot for your pet's needs.
We are open Monday through Friday from 8:00 AM to 5:00 PM (by appointment).
We are closed on Saturday and Sunday. For after-hours emergencies, Albuquerque has multiple dedicated 24/7 veterinary emergency hospitals.
We are located at the southwest corner of Thomas Lane and Alameda Blvd NW in Albuquerque, New Mexico.
Heading East on Alameda: Past the Rio Grande River, drive approximately 1/4 mile past the river and our hospital will be on the right-hand side.
Heading West on Alameda: We are approximately 1 mile past 4th Street, on your left-hand side. You can turn left on Thomas Lane and enter our East parking lot.
Note: The main parking lot is conveniently located on the left (west) side of the clinic building.
We specialize in the care of cats, dogs, avians, and exotics from birth and throughout their entire life.
Our clinical services include preventive wellness exams, surgical suite procedures, digital dental X-rays & cleanings, digital radiology, in-house laboratory testing, and Veterinary Medical Acupuncture administered by Dr. Samantha Lopez.
Visit our Services tab for an in-depth breakdown of illnesses, diagnostics, and surgical therapies we offer.
Due to the very high demand for appointment slots, we have a cancellation policy in place for any appointment cancelled with less than 24 hours notice.
This cancellation fee will be applied at your pet's next appointment. All scheduled appointments receive advance email and text message reminders.
Please help us serve the Albuquerque pet community by providing at least 24 hours notice of cancellation so another pet in need can receive timely care.
Note: Timely notice allows us to open vital appointments to sick or injured animals on our daily waiting list.
Directions to 1000 Alameda Blvd NW
Located at the southwest corner of Thomas Lane and Alameda Blvd NW:
Heading East on Alameda
Pass over the Rio Grande River; approximately 1/4 mile past the river we will be on your right-hand side.
Heading West on Alameda
Approximately 1 mile past 4th Street on your left. Turn left on Thomas Lane to enter our East parking lot.
★ Main parking lot is on the left (west) side of the building.
Medications & Therapeutic Pet Food Shipped Direct
Order your pet's prescription medications and therapeutic food straight to your door through our certified Covetrus hospital store.
Covetrus Online Pharmacy & Food Delivery
Order your pet's prescription medications, heartworm and parasite preventatives, and veterinary diets delivered straight to your door. All products are sourced directly from approved pharmaceutical manufacturers with guaranteed clinic warranties.
CareCredit Veterinary Financing
CareCredit is accepted at Northwest Animal Clinic & Hospital. Take advantage of flexible promotional payment options for emergency visits, surgeries, dental cleanings, and chronic medication regimens without delay.
Still Have Questions?
Give us a call at 505-898-1491 and we will be happy to answer any questions about our doctors, services, or scheduling.
1000 Alameda Blvd NW, Albuquerque, NM 87114 • Mon–Fri 8:00 AM – 5:00 PM (By Appointment)